ClaimPrep Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your browser, device, or computer when you visit a website.

Cookies and similar technologies may help websites:

• function properly;
• remember user preferences;
• keep checkout sessions secure;
• measure website performance;
• understand how visitors use the site;
• detect fraud or suspicious activity;
• improve advertising and marketing;
• support embedded third-party tools.

Some cookies are set directly by ClaimPrep. These are called "first-party cookies."

Other cookies are set by third-party service providers. These are called "third-party cookies."

2. Similar Technologies We May Use

In addition to cookies, ClaimPrep may use similar technologies, including:

• pixels;
• tracking tags;
• web beacons;
• browser local storage;
• session storage;
• log files;
• device identifiers;
• analytics scripts;
• advertising pixels;
• fraud-prevention tools;
• embedded checkout tools;
• embedded messaging tools;
• video processing or upload tools.

These technologies may collect information such as IP address, browser type, device type, operating system, referring page, pages visited, clicks, session activity, approximate location, transaction status, and interaction with ads or forms.

3. Why ClaimPrep Uses Cookies

ClaimPrep may use cookies and similar technologies to:

• operate the website;
• secure the website and checkout;
• process payments;
• prevent fraud;
• remember preferences;
• enable forms and intake flows;
• connect users to WhatsApp intake;
• support future video intake or upload features;
• measure website traffic;
• understand user behavior;
• improve landing pages and reports;
• test website performance;
• measure advertising campaigns;
• support retargeting and remarketing;
• comply with legal, security, tax, accounting, and business obligations.

4. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are required for the website and services to work.

They may be used for:

• website security;
• fraud prevention;
• checkout sessions;
• payment processing;
• form submission;
• login or account access, if available;
• session management;
• load balancing;
• error detection;
• user consent management;
• protecting the service from abuse.

You cannot disable strictly necessary cookies through our website because the service may not function without them.

You may disable them through your browser, but some features may stop working.

B. Payment and Security Cookies

ClaimPrep uses Stripe and may use other third-party payment providers to process payments.

Payment-related cookies may be used to:

• process payments;
• secure checkout sessions;
• prevent fraud;
• detect suspicious payment activity;
• verify transactions;
• remember payment session information;
• support payment authentication;
• comply with payment security requirements.

ClaimPrep does not store full credit card numbers, full debit card numbers, or complete payment card details on its own systems.

Stripe may place cookies and similar technologies on checkout pages or payment-related pages. Stripe's own privacy and cookie practices may apply.

If payment or security cookies are blocked, checkout and payment features may not work properly.

C. Analytics Cookies

ClaimPrep may use analytics tools to understand how visitors use our website.

Analytics cookies may help us understand:

• how many visitors use the site;
• which pages are visited;
• how users arrive on the site;
• which landing pages perform better;
• which devices and browsers are used;
• where users stop during forms or intake;
• whether pages load correctly;
• whether ads generate traffic.

Analytics data helps us improve ClaimPrep's website, intake process, user experience, and marketing performance.

Analytics tools may include Google Analytics, Google Tag Manager, or similar services.

D. Advertising, Retargeting, and Marketing Cookies

ClaimPrep may use advertising and marketing tools, including Meta Pixel, Google Ads, or similar platforms.

Marketing cookies may help us:

• measure ad performance;
• understand whether ads lead to visits, form submissions, WhatsApp clicks, or purchases;
• show relevant ads;
• create remarketing or retargeting audiences;
• limit repeated ads;
• improve advertising campaigns;
• understand campaign effectiveness.

Depending on your state's privacy law, some advertising or retargeting technologies may be considered "targeted advertising," "sharing," or "sale" of personal information.

Where required by law, eligible users may opt out of sale, sharing, or targeted advertising.

ClaimPrep does not use uploaded property damage photos, videos, insurance documents, claim descriptions, receipts, invoices, or generated reports for targeted advertising.

E. Functional Cookies

Functional cookies help the website remember choices or improve your experience.

They may be used to remember:

• language preferences;
• region or state selection;
• form progress;
• previous website choices;
• display preferences;
• support or chat preferences.

If functional cookies are disabled, some convenience features may not work properly.

F. WhatsApp and Messaging-Related Technologies

ClaimPrep may use WhatsApp links, buttons, QR codes, click-to-chat tools, or related messaging integrations.

These tools may process:

• click activity;
• referral source;
• device information;
• browser information;
• phone number or message data after you continue in WhatsApp;
• metadata processed by WhatsApp or Meta.

If you choose to communicate with ClaimPrep through WhatsApp, WhatsApp/Meta may process your information according to their own terms and privacy practices.

ClaimPrep does not control WhatsApp's or Meta's independent cookie and tracking practices.

G. Video Intake and Upload Technologies

ClaimPrep may later provide video intake, video upload, video walkthrough, or video documentation features.

Cookies and similar technologies may support:

• upload sessions;
• video processing;
• file transfer security;
• upload progress;
• error detection;
• storage connection;
• authentication;
• user support;
• performance monitoring.

If these cookies or technologies are disabled, video features may not work correctly.

5. Third-Party Cookies and Providers

ClaimPrep may allow third-party service providers to set or read cookies and similar technologies.

These providers may include:

• Stripe;
• Meta / Facebook / Instagram;
• Google Analytics;
• Google Tag Manager;
• Google Ads;
• WhatsApp / Meta;
• hosting providers;
• security providers;
• fraud-prevention providers;
• cloud storage providers;
• video processing providers;
• customer support tools;
• analytics providers;
• advertising platforms.

Third-party providers may process information according to their own privacy policies, cookie policies, and terms.

ClaimPrep does not control all third-party cookie practices.

6. Information Collected Through Cookies

Cookies and similar technologies may collect:

• IP address;
• browser type;
• device type;
• operating system;
• referring URL;
• pages viewed;
• buttons clicked;
• date and time of visit;
• session duration;
• approximate location based on IP address;
• ad campaign identifiers;
• checkout session identifiers;
• cookie identifiers;
• device identifiers;
• form interaction data;
• error logs;
• fraud-prevention signals;
• WhatsApp button interaction;
• purchase or transaction status;
• consent preferences.

We may combine cookie data with other information we collect as described in our Privacy Policy.

7. How Long Cookies Stay on Your Device

Cookies may be either session cookies or persistent cookies.

Session cookies are deleted when you close your browser.

Persistent cookies remain on your device for a set period or until you delete them.

Cookie duration depends on the type of cookie and the provider setting it.

Some cookies may last only during your visit. Others may remain for days, months, or longer, especially analytics, advertising, or preference cookies.

8. Your Cookie Choices

You can control cookies in several ways.

A. Browser Settings

Most browsers allow you to:

• delete cookies;
• block cookies;
• block third-party cookies;
• receive alerts before cookies are placed;
• clear browsing data;
• use private browsing modes.

If you block cookies, some ClaimPrep features may not work properly, including forms, payments, intake flows, video uploads, and checkout.

B. Device Settings

Your device may allow you to limit ad tracking, reset advertising identifiers, or control app and browser tracking preferences.

C. Advertising Opt-Out Tools

You may be able to opt out of certain interest-based advertising through advertising industry tools or platform settings.

These opt-outs may depend on your browser, device, and cookie settings.

D. State Privacy Rights

Depending on your state of residence, you may have the right to opt out of:

• sale of personal information;
• sharing of personal information;
• targeted advertising;
• certain profiling activities.

To submit a request, contact:

info@claimprep.pro

Please include your name, email address, state of residence, and the privacy choice you want to exercise.

9. California Notice

If you are a California resident, certain cookies, pixels, or advertising technologies may be considered "sharing" or "sale" under the California Consumer Privacy Act, as amended.

ClaimPrep does not sell personal information for money.

If our use of advertising or retargeting technologies is considered "sharing" or "sale" under California law, California residents may opt out by contacting:

info@claimprep.pro

If required, ClaimPrep may provide a "Do Not Sell or Share My Personal Information" link or other opt-out mechanism.

ClaimPrep will not knowingly use property damage photos, videos, insurance documents, claim descriptions, uploaded files, or generated reports for targeted advertising.

10. Global Privacy Control and Browser Signals

Some browsers or extensions allow users to send opt-out preference signals, such as Global Privacy Control.

Where required by applicable law and technically feasible, ClaimPrep will make reasonable efforts to honor recognized opt-out preference signals.

Because these technologies depend on browser settings, third-party tools, and implementation details, they may not always work across all devices or services.

11. Do Not Track

Some browsers offer "Do Not Track" signals.

There is no single uniform industry standard for responding to Do Not Track signals.

Where required by applicable law, ClaimPrep will comply with applicable opt-out signal requirements.

12. Cookies and Sensitive Claim Information

ClaimPrep's website may involve sensitive property damage documentation.

ClaimPrep does not intentionally use uploaded damage photos, videos, insurance documents, claim descriptions, receipts, invoices, estimates, or generated reports for advertising cookies or retargeting.

Advertising and analytics tools should be limited to website interaction data, campaign performance data, conversion events, and similar technical or marketing information.

Users should avoid uploading unnecessary sensitive information.

13. Changes to This Cookie Policy

ClaimPrep may update this Cookie Policy from time to time.

When we update it, we will revise the "Last Updated" date.

Material changes may be communicated through the website, email, service notice, WhatsApp notice, or other reasonable means.

Your continued use of ClaimPrep after an updated Cookie Policy becomes effective means you accept the updated Cookie Policy.

14. Contact Us

For questions about this Cookie Policy or your cookie choices, contact:

Claimprep Technologies LLC
Website: www.claimprep.pro
Email: info@claimprep.pro
Address: 848 Brickell Avenue, Suite PH5-K32, Miami, FL 33131